Electronic Service Quality: Public Transport Information on the Internet

Electronic Service Quality: Public Transport Information on the Internet

As public transport companies market new self-service technologies, it has become increasingly important to understand the factors affecting the users’ perceived service quality of these services. Electronic Service Quality has been broadly defined as encompassing all phases of a customer’s interaction with a website. The E-S-QUAL scale comprises four dimensions. This article investigates the i...

Public Transport Ontology for Passenger Information Retrieval

Passenger information aims at improving the user-friendliness of public transport systems while influencing passenger route choices to satisfy transit user’s travel requirements. The integration of transit information from multiple agencies is a major challenge in implementation of multi-modal passenger information systems. The problem of information sharing is further compounded by the multi-l...

Electronic Democracy, Public Accountability and Public Service Information Provision

Quality of Service on the Internet:

Recent Linux kernels offer a wide variety of traffic control functions. These cover the mechanisms required to support the Integrated Services architecture developed in the IETF. This document analyses the ability of Traffic Control enabled routers, under the Linux operating system, to provide the desired service grade.

Customer service quality and benchmarking in public transport contracts

As contracting of public transport services increases in sophistication, there is a growing focus on an increasing number of key performance indicators that emphasis service quality. Although contracts won under competitive tendering or by negotiation are assessed on a number of evaluation criteria, cost efficiency still remains the main basis for selecting a preferred operator. There has been ...